Shipping & Returns
We ship worldwide! International orders are subject to all applicable customs & duty taxes & fees. These fees are not included in the shipping price.
Orders of $250 or more ship for free within the United States.
Orders placed online and by phone generally ship within 48-72 business hours. Paper and Ink Arts is closed on Saturday & Sundays, so orders placed over the weekend will begin shipping on the following Monday.
Please leave a comment in your order if you have an urgent receive by date, and we will do our best to accommodate or contact you with upgraded shipping options. Please call us or check UPS.com for estimated delivery schedules when placing time-sensitive orders. UPS does not deliver on Saturday except when upgraded Saturday delivery is arranged with us.
If there is an item in your order that is out of stock, we will contact you via email when your order is packed to allow you the choice of having your other items shipped or having your entire order held until your backordered item arrives.
Shipping charges are simply the standard UPS or USPS rate of shipping your package to your location based on the package's weight. Sheets of paper require a tube for shipping, thus your shipping rates will increase from the amount you see on your online order to compensate for the extra parcel. No handling charges are ever added.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued over CAD$20 and under CAD$200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$4, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”
If an item doesn’t suit you, package it carefully to avoid shipping damage. We’ll be glad to give you a full credit or refund for the price of the unopened/unused item. Please note: We are unable to accept returns for items purchased on SALE or CLEARANCE. Simply include a note with your order number and return regularly-priced, unopened/unused merchandise within 30 days by US Mail or UPS to:
Paper & Ink Arts
240 Great Circle Road, Suite 328
Nashville, TN 37228